-
Re: Are Product Analytics Accessible to Customer Success Teams?
Product analytics is what you need now. It is very possible that most of our business in the next few weeks/months might depend more on what customers already have rather than New. Without the data a…2 -
Re: Categories for 360 Customer Review
@Jaime Farinos try to map your perfect tree of customer contacts: stakeholders, decision makers, technical team, ops team ,etc... obviously highly dependent on your business. Then you can rate your c…2 -
Re: What new skills are needed for customer success to be effective in times of economic uncertainty?
CS drives to bring value to our customers means you need to have team members who understands the customers' use of your products, instead of understanding how they work, and who have knowledge of yo…1 -
Re: Are Product Analytics Accessible to Customer Success Teams?
CS should be driving the discussions about Product Analytics. Product Management and CS are clearly the two main consumers of this information.2 -
Re: Are employees eager to use chat when providing support, or do they resist?
Did this for the first time over 10 years ago and there was much resistance to start with. However, as younger generations join the ranks of Support organisations, I believe it is much easier for our…1